Brochures in Birmingham

Birmingham is big enough that nobody's short of choice. Which is exactly the problem — if your site doesn't answer the question in five seconds, they're on to the next one.

Most local sites we're sent have the same three faults: it takes an age to load, the phone number's an image, and the last update was a Christmas opening hours post from years back. All three are fixable in an afternoon.

You talk to the person building it. No account manager, no ticket queue, no "circling back".

One email, one straight answer, one price. That's the Birmingham process.